Michel Dionne is a HEC Montréal administration graduate. He has authored two books published by Éditions Vermette: La télématique and L’audiotex, in addition to another tome entitled La vente relationnelle, published by Presses de l’Université Laval in 2012. He created and hosted a series of televised introductory courses about the internet and CRM which aired on Télé-Québec and Canal Savoir. For nearly 15 years, he was President of the Board of Directors and CEO of Groupe Cerveau and its divisions, VOX Mexico and VOX Technology Europe. Before that time, he worked for five years as a marketing and communications consultant. At the request of Université Laval, he has coordinated its managerial sales and marketing program for the past seven years. He also acts as a growth and development strategy consultant and coach.