IP TELEPHONY: a cloud-based solution designed for SMEs and their budget

Thursday, May 12, 2016 from 9 A.M. to noon


Frédéric Doyle

Frédéric Doyle

Product Specialist, Collaboration, Cisco

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Product Specialist, Collaboration, Cisco

  • A telecommunications and call centre expert for the past 20 years
  • Designed and implemented several telecommunications and call centre systems
  • Led several strategic alignment projects
  • Makes presentations on the evolution of and best practices for collaboration and call centres at various events every year


Wi-Fi technology is constantly evolving, mobility is gaining ground, collaboration is increasingly transforming our way of doing things. While this picture may appear complex, it is actually quite simple. By relying on cloud-based computing, SMEs can keep pace with technology with a limited IT team—or without any IT staff at all. This workshop will notably show you how to:

  • Optimize your organization by means of mobility
  • Help your employees work in a productive and secure way
  • Communicate with your clients on a more personal level
  • Increase the flexibility and control of your operations through digital communication

The activity will be held in French.


  Members Non members
Ticket(s) $0* $239*
* Taxes not included. Become a Member

By phone
514 871-4001

Comments and suggestions

Line Leblond
Project Manager, Training

The workshop expenses are tax deductible (provicial and federal).

The cost of the workshop is eligible as an expense under the 1% Training Investment.

Cancellation policyNo reservations, cancellations or refunds as of 2 days before the event. Participant substitutions are accepted at no extra charge until the event is held. Please note that only written cancellation notices sent by fax at 514 871-5971 or by email at achat@ccmm.qc.ca will be accepted.


Cisco Systems Canada Co.
1800 McGill College Avenue, Suite 700

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What will you learn?

By taking this workshop, professionals from SMEs will be able to:

  • Improve the experience of mobile users to promote sales and build customer loyalty
  • Better respond to customer demand by extracting strategic information about their preferences and behaviours
  • Better engage clients and employees through personalized applications
  • See how video collaboration can have a positive impact on the organization

Who is this training intended for?

  • Directors and other SME management
  • IT specialists working in an SME or for an PME