Best Business Practices

Responding to objections with tact and confidence, an asset to your business

Seek to understand before being understood.

Thursday, March 17, 2016 from 8:30 A.M. to noon

Speaker

Nicole Simard

Nicole Simard

President
Nicole Simard Communication

More information >
  • As an instructor and coach in verbal communication, speaker, consultant and author, Ms. Simard draws on 25 years of experience in the Quebec media industry and almost 15 years in training;  
  • In 1996, she founded her business communication skills development training and coaching company;
  • Her book, “Le savoir-dire en affaires,” was nominated for the HEC 2008 business book award, in the practical guides category;
  • Recognized as the “say-how” expert, she offers conferences regularly.

Website: www.simardcommunication.com

WHY YOU SHOULD ATTEND?

  • To learn how to better counter objections
  • To understand the real nature of objections
  • To become more assertive and foster harmonious discussions
  • To deal calmly with tense situations
  • To transition away from the defensive approach (boxing gloves) through practical exercises
  • To change your own perceptions

What will you learn ? Who is it for

The activity will be held in French.

Prices

  Members Non members
Ticket(s) $169* $239*
* Taxes not included. Become a Member

By phone
514 871-4001

Comments and suggestions

Line Leblond
Project Manager, Training
lleblond@ccmm.qc.ca

The workshop expenses are tax deductible (provicial and federal).

The cost of the workshop is eligible as an expense under the 1% Training Investment.

Cancellation policyNo reservations, cancellations or refunds as of 2 days before the event. Participant substitutions are accepted at no extra charge until the event is held. Please note that only written cancellation notices sent by fax at 514 871-5971 or by email at achat@ccmm.qc.ca will be accepted.

Location

Board of Trade of Metropolitan Montreal
380 St. Antoine Street W. Suite 6000
Montréal

Get directions >



WHAT WILL YOU LEARN?

  • The danger one’s perceptions pose in communications
  • The definition of an objection in business
  • The various types of objections
  • The reasons why people object
  • How to control your reactions to objections
  • How to respond to objections appropriately
  • What to do if the tone becomes aggressive

WHO IS IT FOR?

Directors, managers, team leaders and all individuals who have to defend their ideas or projects in front of groups.

Discover how to counter objections optimally, and maybe even leverage them as perfect opportunities to move things forward!