Best Business Practices

The customer experience

Cultivate the art of leaving a positive impression

Thursday, February 12, 2015 from 7:30 A.M. to 9:30 A.M.

Speaker

Benoit Perreault

Management Consultant
Graduate of the Disney Institute

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Benoit Perreault is a recognized management consultant in the field of customer experience.

Originally a musician by trade, he holds in addition to his Bachelor degree in Web Communications, an MBA and two certificates in Project and Change Management from McGill University. He is also a graduate of the Disney Institute in Service Quality, and studied process engineering with the late Dr. Michael Hammer in Boston.

With over 400 projects realized in his career, of which 100 have been specifically related to customer experience management, Mr. Perreault has been supporting organizations for 21 years and helped them, in particular, to redefine their customer experience as a tool for setting themselves apart. He has served prestigious customers within industries such as entertainment, engineering, banking, government and cities among others.

A creative individual and a strong communicator, Benoit is frequently invited as a keynote speaker and has inspired more than 11,000 managers in the course of his career.

WHY TAKE THIS WORKSHOP?

Having innovative products and services is no longer enough to make you stand out in today’s competitive world. Attend this training workshop to :
  • Better understand how to manage the customer experience
  • Develop a customer relationship that is emotionally engaging and positive
  • Give yourself a lasting competitive advantage

A question period will follow the presentation.

What will you learn ? Who is it for?

The activity will be held in French.

Prices

  Members Non members
Ticket(s) Sold out Sold out
* Taxes not included. Become a Member

By phone
514 871-4001

Comments and suggestions

Line Leblond
Project Manager, Training
lleblond@ccmm.qc.ca

The workshop expenses are tax deductible (provicial and federal).

The cost of the workshop is eligible as an expense under the 1% Training Investment.

Cancellation policyNo reservations, cancellations or refunds as of 2 days before the event. Participant substitutions are accepted at no extra charge until the event is held. Please note that only written cancellation notices sent by fax at 514 871-5971 or by email at achat@ccmm.qc.ca will be accepted.

Location

Board of Trade of Metropolitan Montreal
380 St. Antoine Street W. Suite 6000
Montréal

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What will you learn?

In this introductory training session, you will notably learn:
  • The principal concepts relating to the customer experience
  • The economic value of the customer experience
  • The power of emotions in the customer relationship
  • Effective and inspiring practices for your employees

Who is it for?

  • Business leaders
  • Vice presidents of marketing, operations, human resources, IT
  • Sales and customer service directors and representatives